NRS Child Contact Centre’s Supervised Contact service is available to support and re-build relationships between parents, family members and children. We achieve this by ensuring that the child or children are supervised the whole time that they are in the centre and this is recorded by a professional member of staff. The session is designed to help support and encourage a family to re-establish or establish a bond between family members and the child and this is achieved and supported by a member of the team.
The following is our referral process:
- The referral is received by the Centre Manager at NRS Child Contact Centre
- A desktop risk assessment is completed by the centre.
- Parents (if estranged this will be completed separate and will be invited into the office or the pre-visit meeting maybe completed virtually by either Zoom or Microsoft Teams.
- The Centre Manager will ask a series of questions to enable her to make a full judgement on the case and enable NRSCC to complete their own risk assessment.
- Once both meetings have been completed, with no significant risks identified, contact can then be scheduled.
- The centre has two separate entrances and transitions are managed by the centre team; parents do not meet upon arrival/departure. We also stagger arrival and departure times to ensure that parties do not meet
- Wherever possible we will organise that there are only two caseworkers allocated so that children and parents become familiar with the supervisor.
- Parents are responsible for the safety and wellbeing of their children for the entirety of the session
- Supervisors will support the contact session and record all information and content of the session
- Written reports will be made available to the person commissioning the service